Legal

Terms and Conditions

Effective Date: March 2026

Please read these terms carefully before placing an order or using our website.

1. Acceptance of Terms

By placing an order with BagSupplyCo, accessing our website, or otherwise engaging with our services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our services.

These Terms and Conditions apply to all customers, including retail buyers, wholesale accounts, and resellers.

2. Products and Orders

2.1 Product Availability

All orders are subject to product availability. BagSupplyCo reserves the right to limit order quantities and to discontinue products at any time without prior notice.

2.2 Order Confirmation

An order is not confirmed until you receive written confirmation from BagSupplyCo. We reserve the right to refuse or cancel any order for any reason, including but not limited to errors in pricing or product descriptions.

2.3 Minimum Orders

Minimum order quantities may apply to certain products. Please refer to the product listing or contact us for details.

3. Pricing and Payment

All prices are listed in U.S. dollars and are subject to change without notice. The following payment terms apply:

  • A 3% credit card processing surcharge applies to all credit card transactions.
  • Net 30 payment terms are available to qualified wholesale accounts upon approval.
  • Late payments are subject to a 2% monthly finance charge on the outstanding balance.
  • BagSupplyCo reserves the right to suspend or terminate account access for delinquent accounts.

4. Shipping and Delivery

4.1 Processing Times

In-stock items ship the same business day when orders are placed before our daily cutoff time. Custom-printed orders ship within 3–4 weeks from artwork approval.

4.2 Free Shipping

Free standard shipping is available on qualifying orders of 8 or more cases. Orders below this threshold are subject to standard shipping rates, which will be displayed at checkout or included in your quote.

4.3 Risk of Loss

Title and risk of loss for all products pass to the buyer upon delivery to the carrier. BagSupplyCo is not responsible for delays, damages, or losses that occur during transit.

4.4 Shipping Address

Customers are responsible for providing accurate shipping information. BagSupplyCo is not liable for shipments delivered to incorrect addresses provided by the customer.

5. Custom Orders and Artwork

  • A one-time custom artwork setup fee of $75 applies to all new customer custom print orders.
  • Customers are responsible for ensuring all submitted artwork is accurate, complete, and does not infringe on any third-party intellectual property rights.
  • BagSupplyCo will provide a digital proof for approval before production. Orders will not proceed without written customer approval of the proof.
  • Once production has begun on a custom order, cancellations are not accepted and refunds will not be issued.
  • Minor color variations between proofs and finished products may occur due to printing processes and are not grounds for return or refund.

6. Returns and Refunds

BagSupplyCo does not accept returns or exchanges under standard circumstances. All sales are considered final upon shipment.

6.1 Damaged Items

The only exception to our no-return policy is for items that arrive damaged or defective. If you receive a damaged shipment, you must:

  • Notify BagSupplyCo within 5 business days of delivery by contacting us at [email protected] or (704) 862-9256.
  • Provide photographic evidence of the damaged items and original packaging.
  • Retain all original packaging materials until the claim is resolved.

Upon verification of the damage, BagSupplyCo will, at its sole discretion, issue a replacement shipment or a credit toward a future order. Refunds to the original payment method may be issued in cases where a replacement is not possible.

6.2 Exclusions — the following are never eligible for return or refund:

  • Custom-printed or personalized orders, once production has commenced.
  • Items that have been used, altered, or stored improperly.
  • Discrepancies in quantity not reported within 5 business days of delivery.
  • Orders where the customer provided incorrect specifications or artwork.

7. Intellectual Property

All content on the BagSupplyCo website, including text, graphics, logos, and product images, is the property of BagSupplyCo and is protected by applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, BagSupplyCo shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services, including but not limited to loss of revenue, loss of profits, or business interruption.

In all cases, BagSupplyCo's total liability to any customer shall not exceed the amount paid for the specific order giving rise to the claim.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Union County, North Carolina.

10. Changes to These Terms

BagSupplyCo reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date. Continued use of our services following any changes constitutes acceptance of the revised terms.